In a world where competition is becoming increasingly fierce, businesses need to ensure that they are offering the best possible service to their customers. However, in many cases, businesses in the Philippines fall short of this goal, due in part to the prevalence of mediocrity in Bisaya services. While the Bisaya language is spoken by a large portion of the population in the Philippines, it is often not the language of choice for businesses, which results in a lower quality of service for those who do speak it. This is particularly evident in customer service, where Bisaya-speaking customers often have to contend with staff who are not familiar with the language. This problem is compounded by the fact that many businesses in the Philippines do not place a high value on customer service. As a result, mediocrity in Bisaya services is all too common, and businesses that do not make an effort to improve their service levels are likely to lose customers to their more efficient competitors.
There is a perception that mediocrity is rampant in Bisaya services, especially when compared to services in other languages. This is likely due to a combination of factors, including the relatively small number of Bisaya speakers compared to other languages, and the lack of standardization in Bisaya. As a result, there are often multiple ways to say the same thing in Bisaya, which can lead to confusion and frustration for customers. Additionally, Bisaya speakers may not be as familiar with customer service standards as speakers of other languages, leading to a perception of mediocrity.
The article points out that many businesses in the Philippines are content with mediocrity, and that this is especially true when it comes to customer service. It's a frustrating reality for customers, who often have to deal with unprofessional staff, long wait times, and poor service overall. The author concludes by urging businesses to step up their game and provide better service to customers.